The challenge
Orders, payment reviews, and customer questions can quickly become fragmented when a marketplace operates through social conversations. The product needed clear statuses, role-based handoffs, and a single operational view.
All work
Social Commerce · Gaming Marketplace Bot
Game Store Bot
A social-media bot and operations platform for buying and selling game accounts, backed by a complete admin dashboard and dedicated support workspaces.
Bot experienceAdmin dashboardSupport workspacesPersian RTL product
Product overview
Game Store Bot connects the customer-facing purchase journey to a centralized RTL workspace. The operations team can review orders, follow payments, manage customers, and route support requests without losing context between separate conversations.
Our approach
The product combines a guided commerce bot with a visual admin dashboard, structured order queues, wallet and payment review tools, and separate support panels tailored to each team's responsibilities.
Core capabilities
01
Game-account marketplace
A guided bot flow for browsing offers and starting account purchase or sale requests.
02
Order management
Review orders in structured queues with clear statuses and practical search controls.
03
Wallet and payments
Track wallet activity, recharge requests, and payment-review items from one workspace.
04
Customer management
Keep customer activity, order history, and current requests organized for the operations team.
05
Separate support panels
Role-focused support workspaces for handling tickets and passing requests between teams.
06
Operational overview
A concise dashboard for order trends, open items, recent activity, and quick actions.
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